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Shipping Policy

Last updated: July 2, 2026

Thank you for shopping with us. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing Time

All orders are made to order and fulfilled by a third-party provider.

Processing time typically takes 2–5 business days before shipment.

During high volume periods, processing times may be slightly longer.

2. Shipping Time

Once your order has been processed, estimated delivery times are:

  • 🇺🇸 United States: 5–10 business days

  • 🇨🇦 Canada: 7–15 business days

  • International (if applicable): 10–20 business days

These are estimates only and may vary depending on location and carrier delays.

3. Shipping Method

We work with trusted third-party fulfillment and shipping providers to deliver your order. Shipping carriers may vary depending on your location.

4. Order Tracking

Once your order has shipped, you will receive a tracking number by email so you can follow your package.

5. Delays

We are not responsible for delays caused by shipping carriers, customs, weather conditions, or other external factors beyond our control.

6. Incorrect Address

Please ensure your shipping information is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the carrier. If this happens, please contact the shipping carrier directly.

8. Contact

If you have any questions about your order or shipping, please contact us at:
📧 info@olives3d.com

Refund & Return Policy

Last updated: July 2, 2026

We want you to be happy with your purchase. Please read our policy carefully before placing an order.

1. Made-to-Order Products

All products are made to order through a third-party fulfillment provider. Because of this, we do not offer returns or exchanges for change of mind, incorrect sizing, or ordering mistakes.

2. Final Sale Policy

All sales are final once an order has been placed and processed.

We do not provide refunds for:

  • Change of mind

  • Incorrect size selection

  • Incorrect shipping information provided by the customer

  • Delays caused by shipping carriers or customs

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

To review your case, we require:

  • Order number

  • Photos of the item and packaging

  • Description of the issue

If approved, we will offer a replacement or store credit at our discretion.

4. Non-Refundable Situations

We do not issue refunds in the following cases:

  • Packages marked as delivered but reported stolen

  • Delays caused by shipping carriers

  • Wrong size ordered by the customer

  • Buyer’s remorse

5. Chargebacks & Disputes 

By placing an order, you agree to contact us first before opening any dispute or chargeback.

Unauthorized chargebacks may result in:

  • Loss of eligibility for replacement or support

  • Permanent refusal of future orders

We always aim to resolve issues fairly and quickly.

6. Order Issues

If you experience any problem with your order, please contact us first at:
📧 info@olives3d.com

We are committed to finding a fair solution.

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